Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at zorros.novatos7d@icloud.com. Once your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zorros.novatos7d@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your right to cancel (UK and EU customers)
If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving your item, for any reason and without justification — this right applies in addition to our standard 15-day return policy above. To exercise it, notify us within 14 days of receiving your item by contacting us at zorros.novatos7d@icloud.com. You then have a further 14 days to send the item back to us once you've told us you want to cancel.

If you cancel under this right, we will refund the price you paid for the item and the standard delivery cost, within 14 days of receiving the item back (or of receiving evidence that you've sent it back, whichever is earlier).

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. For returns under our standard 15-day policy, this happens within 10 business days of us receiving your returned item. For cancellations under your legal right to cancel (above), this happens within 14 days of us receiving your returned item, as required by law. Please note it can take extra time for your bank or card provider to process and post the refund.

If more time than stated above has passed since we received your return, please contact us at zorros.novatos7d@icloud.com.